Ardamus.com will not be held responsible for lost or stolen mail. We have no control once it is out of our possession.
Your satisfaction is important to us here at Ardamus.com, therefore we will never knowingly disappoint you. We take great pride in product accuracy & solving our valued customer problems. If for some reason we make a mistake on your order, we will do our best to resolve the issue(s).
Every product ordered at Ardamus.com is created just for you. Because they are custom made, by you and for you, returned goods cannot be resold. If unexpected errors occur, notify us within 7 days of receipt of your product and we will take the steps necessary to evaluate the problem.
All returning orders should be shipped to us via USPS (for US residence) and other registered mail (outside USA) and make sure you give us tracking number.
After receiving the item, contact us within 7 days.
Refund will be given as exchange or money back.
Shipping cost is not refundable and buyer pays return shipping.