Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
CHANGE & CANCELING ORDER
- We can change and canceling the order maximum 1(one) day after the payment, if it more than 1 (one) day, we can’t change or cancel the order, because it’s already in our process system.
- To change the order, please contact us and refer the new order id, and the old one that you want to change.
- To cancel the order, please contact us which one you want to canceled, and we will made a full refund 1-2 working days.
Your satisfaction is important to us here at Clotee.co.uk, therefore we will never knowingly disappoint you. We take great pride in product accuracy & solving our valued customer problems. If for some reason we make a mistake on your order, we will do our best to resolve the issue(s).
Every product ordered at Clotee.co.uk is created just for you. Because they are custom made, by you and for you, returned goods cannot be resold. If unexpected errors occur, notify us within 7 days of receipt of your product and we will take the steps necessary to evaluate the problem.
All returning orders should be shipped to us via registered mail post and make sure you give us tracking number.
- We receive return if the problem on :
- Wrong size, different size with the one you order
- Wrong color, different with the color you order
- Wrong print, different print with the one you order
- We don’t receive return if the problem on :
- Wrong size placement, we already provide the size chart, and all size is final
- Wrong color placement, all color you provide to us is final, and can’t be replace
- Wrong detail in shipping data, like name, address, etc
- Item that order more than 1 month, with any reason, like out of town, received by neighbor, etc
- Stolen mail. We have no control once it is out of our possession.
If your problem non of above, please contact us for further information:
- Please provide us with the picture of the t-shirt
- If all the picture clear, we process your reship package or refund in 1-2 working days
If you any problem with our return policy, or still have unclear question regarding this case, please don’t hesitate to contact us by sending email to firstname.lastname@example.org